How returns and refunds are handled for cargo and shipping services.
We are a cargo and import support service, not a product seller. Products purchased from Chinese suppliers are subject to those suppliers' own return and refund policies. We are not responsible for product quality, defects, or supplier disputes.
Shipping charges become non-refundable once goods have been dispatched from the China warehouse. If a booking is cancelled before goods arrive at our China warehouse, no shipping charge is deducted.
If goods are damaged during our handling in the China warehouse or Bangladesh warehouse, please report within 48 hours of delivery with photos. Our liability is limited to the shipping charges paid for that shipment. Damage during air / sea transit is subject to carrier policies and, where applicable, cargo insurance terms.
If a shipment is confirmed lost after all reasonable investigation with the carrier, we will refund shipping charges paid to us for that shipment. Customs duty (paid to the government) is not refundable by us. Cargo insurance, if purchased, may cover product value — please contact your insurance provider.
Approved refunds are processed via bank transfer or bKash within 7-14 working days after approval. The customer is responsible for providing correct payment details.
The following are not refundable under any circumstances: customs duty paid to Bangladesh Customs, third-party charges (courier, licensed importer, C&F fees), storage charges, and delivery charges for delivered shipments.
For any dispute, please contact our support team first. If unresolved, disputes are subject to the jurisdiction of Bangladesh courts.