Cancellation Policy

1. Before Goods Arrive at China Warehouse

You can cancel your booking at any time before goods arrive at our China warehouse. No cancellation fee applies. Please notify us via WhatsApp, phone, or email as early as possible.

2. After Goods Arrive at China Warehouse (Before Dispatch)

Once goods have arrived at our China warehouse but not yet dispatched to Bangladesh, cancellation is possible with the following options:

• Return the goods to the supplier (customer pays return shipping)
• Local sale in China (subject to our support availability)
• Storage at our China warehouse (storage charges apply after 15 days)

3. After Dispatch from China

Once goods have been dispatched from the China warehouse (loaded onto flight or ship), the booking cannot be cancelled. The shipment will continue through to Bangladesh, and normal charges apply.

4. During Customs / Bangladesh Warehouse

After goods arrive in Bangladesh and enter customs, cancellation is not possible. The customer is responsible for all applicable duty, customs charges, and shipping fees regardless of whether they collect the shipment.

5. Cancellation by China Bangladesh Cargo

We reserve the right to cancel a booking or refuse to ship goods if:

• Goods fall under our Prohibited Items list
• The supplier's package is damaged, tampered with, or unsafe
• Customs or airline rules do not allow the shipment
• The customer provides false or misleading information

In such cases, the customer is notified and offered the closest available resolution.

6. How to Cancel

To cancel a booking, contact us via:

• WhatsApp: +880 1XXX-XXXXXX
• Phone: +880 1XXX-XXXXXX
• Email: info@example.com

Please include your booking number and reason for cancellation.