Answers to common questions about shipping, customs, and delivery.
No. Shipping can be per kg or CBM, but customs duty depends on HS Code, product value, and Bangladesh Customs assessment.
Air is faster but more expensive. Sea is better for bulk and heavy shipments where cost matters more than speed.
We coordinate customs clearance through licensed import partners and C&F support. This ensures your shipment is processed according to Bangladesh Customs requirements.
Yes. After customs clearance, we can deliver to your requested location in Bangladesh — home, shop, warehouse, or office.
For formal commercial imports, a licensed importer / IRC / C&F support may be required depending on product and process. We can guide customers based on product type.
Shipping cost is calculated by kg, chargeable kg, CBM, or container — depending on shipping mode and cargo size. Customs duty is calculated separately.
Air cargo is typically fastest (a few days depending on airline and clearance). Sea cargo takes longer (several weeks) due to shipping and port processing time. Customs assessment can add additional time.
Common documents include commercial invoice, packing list, airway bill / bill of lading, proforma invoice, certificate of origin, IRC / import license support, BIN / VAT certificate, and LC / purchase order where applicable. Some restricted products may require additional permits.
Use the Track Shipment page and enter your tracking ID. Registered customers can also log in to their dashboard for full shipment details.